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Prioritizing Data Safety as Your Outsource IT services

Implementing a Safe IT Outsourcing Process.

Are you cautious about your IT because of the widespread security concerns, hacks and data leakages? Well, don't fret because tech experts are developing tools and techniques to provide solutions to such problems. You want to simplify your IT outsourcing process by choosing the right vendor. But first, you need to have a good security policy. You'll also need to come up with a plan to monitor and control data housed at the outsourcing vendor. If poorly planned, IT outsourcing may yield the anticipated results. Be cautious not to expose your organization to deadly risks. Find below a few steps to secure IT outsourcing.

    1.Create a good security policy.

Before you outsource, it is advisable to put your house in order. Ensure your organization has a functional security strategy. Your policy should be sound and rational. It must also involve data classification capabilities to be able to differentiate between common and sensitive data. Lastly, the security policy should indicate, clearly, the standards and procedures. All these procedures should be agreed upon by the stakeholders, managers, and employees of the company.

    2.Choose a competentthird-party service.

Not all vendors will deliver to your expectations. Security is a serious concern. Picking the right outsourcing vendor is a crucial step when beginning to outsource. Don't pick any vendor. You need one who understands the importance of a security policy. Take time going through a company's data security strategy before entering an agreement. An ideal outsourcing vendor must follow strict procedures to safeguard your data from being copied or transferred to portable devices.

    3.Know what you are outsourcing.

Don't test waters; get ready before diving in. The significance of assessing your business before outsourcing operations can never be overlooked. Before you start outsourcing, assess all your organization policies and decide the level of risk management required to support the entire process. Is it self-sufficient? Do the risks threaten to ruin your bottom line? While the decision lies with you, remember that your organization (and not the team responsible for outsourcing) will have to deal with the bad reputation and account for the losses in the event of a poor strategy. 

    4.Protect your data.

Now that you are thinking about outsourcing, you must think about safeguarding your data? There are several ways to protect data, ranging from monitoring gateways to application layer firewalls before outsourcing tasks. Data protection devices will allow you to implement without the risk of security. Also, these tools help prevent vulnerable customers from exploitation. There will be no cases of privilege abuse either. Finally, reviewing the access control procedures and technologies in place will ensure only approved access to info and systems. Protect your data by choosing the right vendor.

    5.Do a database and network security audit.

Be on the watch! Detect potential flaws in your IT outsourcing before it is too late and act. Why wait for the going to get tough? Audits will help you point out issues and possible vulnerabilities in the records and devices on the network. Conducting time to time network security audits and database security audits put you in the know ensuring your outsourcing is secure.

    6.Educate your team on data handling.

The way you handle data greatly influences the success of your IT outsourcing. It's the vendor's responsibility to educate his/her team on how to manage and protect sensitive information. Whether the vendor performs his duty by educating his employees or fails to depends on how closely you monitor these activities. If your vendor does not provide education, they are exposing your databases to potential leakage. Proper handling of data is useful in outsourcing.

IT Outsourcing Trends to watch—Be the First to Act

How much do you spend to pay for your in-house IT team? Is it worth it? If no, you should consider IT outsourcing. No doubt! It is one of the best most recent developments in the modern business world. Today most companies are staying off the habit of depending on an in-house IT team to keep their systems running. The trend today is to outsource. It offers many benefits to an organization, as you'll discover by the end of this post. And the good thing, you can outsource your IT needs and pay less without compromising on quality. Below are some outsourcing trends to watch.

    1.Work with more and more local IT expert- Don't go searching for the cheapest!

You get what you pay for! Consider seeking services from the best local service provider. Don't go looking for the cheapest IT services in the market. It is a common bad practice in IT outsourcing. Also, consider retaining local experts. Most businesses now realize that it is better to hire someone you can trust and feel free to call anytime. Why not hire someone from your community rather than contracting out services to a total stranger? Besides, by outsourcing locally, you easily access an expert who can respond to your needs as quickly as possible.

    2.Insist on the latest technology.

Have you been working with the best IT expert in the market? Well, the ability to keep up trends and technologies is now a basic requirement. If your professionals have obsolete skills and programming experience, then it's time to take a turn. Insist that the service provider shows you their credentials, at least some proof that they are qualified. Failure to do so may lead to incompetent hires, which may cause delays and losses to your firm. Only when you begin working with the best IT support will you realize the benefits of employing creative and intelligent specialists who are up to all tasks. 3.

    3.The focus on centralization of IT delivery systems.

> With the spotlight on improving business processes, most companies are expected to shift from outsourcing to several experts to a single devoted vendor. This so-called centralization of IT systems is expected to cut costs, increase productivity, and boost the quality of service. Spend quality time searching for the best service provider. Ensure they can attend to all your IT needs so that you don't have to split operations among companies. Also, consider retaining local experts. Today, most want to hire someone they can trust and feel free to call anytime. Why not hire someone from your community rather than contracting out services to a total stranger? 

    4.Two in one- Don't just higher a troubleshooter, higher a troubleshooter who can serve as an efficiency expert.

Right now, you are looking at your business's entire well-being and would like to cut down all unnecessary costs. If there is a way you can spend lesser than usual on IT services, why not take action. However, it takes a smart expert to discover and point out areas that would reduce costs if corrected. Instead of troubleshooting and solving only the problems you point out, an intelligent IT specialist should play an efficiency expert role. They should offer ideas on how to use technology to reduce unnecessary spending, or even do away with it.

    5.Security is a bone of contention.

> You need a secure online marketing system to ensure all records are safe and operations continue running smoothly. The last you want is to be a victim of all the hacking and widespread internet crime. Be on the look! Info and data security is a bone of contention. Your IT service provider should foot an advanced automated system and threat intelligence system. They should also organize your security diagnostic solutions. Don't allow scammers to breach your data and take advantage of your firm. If you work with the best IT experts, you can have an automated security system at a reasonable price.

    6.RPA is getting better!

Have you been working with the best IT expert in the market? If not, this year, you should consider keeping up with technology. Research shows it is becoming a basic requirement for your business to prosper. If you have been hiring IT professionals with obsolete skills and programming experience, it's time to change. Make sure the IT service provider shows you their credentials. Ask for some proof they are qualified in what they do. Failure to do so may lead to hiring less-skilled service providers who may cause delays and, in turn, losses. Only when you begin working with the best IT support will you realize the benefits of employing creative and intelligent specialists who are up to all tasks.

    7.Increase in Virtual employees.

With the advances in technology, it is much easier for freelancers and IT outsourcing firms to work despite the distance. As a result of the advancements in real-time monitoring and project management software, we expect to record an increase in the number of virtual agents. This means the future of offshoring is getting even brighter. Outsourcing is a trend for most businesses today. The approach is appreciated because it offers quality services at low costs. Other benefits you enjoy include improved productivity and flexibility (brought about by the difference in time zone). 

    8.Increased use of the Hybrid Cloud.

Over the past years, Cloud technology has been in use. However, this year, we can expect increased use of the Cloud in business processes, more so, the Hybrid Cloud. The Hybrid Cloud is an integrated Cloud service that uses both private and public clouds to access business functions effortlessly. 9.

    9.Shifting the focus to the quality of IT services.

Have you been working with the best IT expert in the market? If not, this year, you should consider keeping up with technology. Research shows it is becoming a basic requirement for your business to prosper. If you have been hiring IT professionals with obsolete skills and programming experience, it's time to change. Make sure the IT service provider shows you their credentials. Ask for some proof they are qualified in what they do. Failure to do so may lead to hiring less-skilled service providers who may cause delays and, in turn, losses. Only when you begin working with the best IT support will you realize the benefits of employing creative and intelligent specialists who are up to all tasks.

5 Key points to note before signing your IT outsourcing contract.

Always begin with the end in mind, and that applies to every aspect of life, not just business. Before signing a Business Process Outsourcing (BPO) contract, it is advisable to take your time developing and negotiating the agreements. This contract could be a powerful tool for ensuring answerability, efficiency, and joint success. Your contract should contain four main sections: the major agreement, SLA, SOW, and operation principles. To avoid missing out on any aspect, take time in the drafting process. In fact, for legal purposes, have a lawyer review your agreements before you sign them. Find below a few things you might not remember while discussing a BPO contact.

    1.Be clear the Services to be performed.

While this might sounds too obvious, always make sure you don't get it wrong. Besides choosing the perfect provider for the services you seek, give exact details on what you want for your company. The two parties - you and the service provider should dig deep into each other's details and be very clear on the services. As a team-to-be, you should also discuss the role of the customer in the whole process. Having a clear plan on the services you seek from the provider gives a sense of direction and order to the entire process.

    2.What to do if you need a Change in Services is required?

Don't put your company in a fix. Your IT outsourcing contract should be as flexible as possible– it should be able to hold up for as long as the deal is on. In other words, it should work to your advantage despite the changing circumstances. Ask yourself;

  • How will you accommodate any proposed change in the nature of services you require?
  • Is it the role of the service provider to implement the changes?
  • Do the changes in service have an impact on the fee and level of services?
  • Well, pushing for any of the above changes alongside others like adding or withdrawing certain products, disposing or acquiring new lines of business, causes a change in the nature and level of services you signed for. Even though it's impractical to predict all possible changes correctly, a well-drafted BPO contract should include a framework that allows the parties to address future circumstances. 3.

      3.Define the Service Levels.

    Set the standards! When defining the services, be clear on the measurable performance standards. The outsourced company should know exactly what is expected in terms of performance. If you are defining service levels for an outsourcing agreement, it is very important to set a practical baseline for performance. Be real! The only way to measure this is by reviewing the performance history of the service provider. The level of services should improve throughout the contract. With the advancement in technology, the qualities of these services are expected to get better and better! Your role in ensuring this comes to pass is establishing a mechanism that monitors and gives feedback on the improvements or setbacks in the BPO contract. Lastly, and most important, establish a mechanism to discuss and solve the progress of the process.

      4.Check the Pricing Structure.

    Both parties should understand the pricing structure in the BPO contract. Is it fixed, is it variable? Does the BPO assign a certain percentage to a fixed scheme and the remaining to variable one? What are the factors you plan to use in determining fees payable, and when will changes apply? Also important to consider is how to settle any out-of-pocket expenses, especially if the fee does not benefit you as the customer. The fee segment should be flexible enough to take care of the service changes described above to pay off the provider when appropriate. The customer is free to go through and audit the service provider's records to validate the provider's conformity with the contract in line with payments and other expenses.

      5.Are the service providers allowed to outsource?

    Well, service providers often request the right to contract out to third parties. This is normally acceptable under the condition that the service provider remains accountable for the subcontractor's good or dismal performance. However, the customer has the right to avoid this, especially if the outsourced functions relate to important aspects of your business and when dealing with financial reporting obligations. Another situation where you can avoid this is when you consider the project confidential.

    Final Words

    Business Process Outsourcing, which involves a company shares out part of its tasks to a qualified third-party service, ensures you get an expert to handle whatever role you wish. Outsourcing is, no doubt, a clever way to get rid of the multiple duties slowing you down and concentrate on growing your business. The challenge often is to identify the right service to outsource operations to— but a step-by-step search can yield impressive results. Besides choosing the perfect provider, businesses must give the exact details of what you want for your company. Prepare a plan upfront before starting the search for a partner so that you have everything figured out as you discuss the BPO contract.

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